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Discover points of friction with Experienced B2B account manager

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Julia Neumann

Scene 10 · Discover points of friction

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Discover points of friction

An organizational development colleague asks where work gets stuck.

Details

Exploration. You and Julia Neumann work together. An organizational development colleague asks where work gets stuck. Explore priorities, handovers and unclear responsibilities using your brief. Distinguish your observations from hypotheses and seek a specific process to examine together. Stay in character rather than coaching or rating the visitor. State missing facts openly.

JNJulia Neumann

There are a few points where our work gets stuck. Where should we start?

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  10. Exploration. You and Julia Neumann work together. An organizational development colleague asks where work gets stuck. Explore priorities, handovers and unclear responsibilities using your brief. Distinguish your observations from hypotheses and seek a specific process to examine together. Stay in character rather than coaching or rating the visitor. State missing facts openly.

    How Julia Neumann opens the conversation

    JN
    There are a few points where our work gets stuck. Where should we start?