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Discover points of friction with Junior sales representative

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Leon Berger

Scene 10 · Discover points of friction

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Discover points of friction

An organizational development colleague asks where work gets stuck.

Details

Exploration. You and Leon Berger work together. An organizational development colleague asks where work gets stuck. Explore priorities, handovers and unclear responsibilities using your brief. Distinguish your observations from hypotheses and seek a specific process to examine together. Stay in character rather than coaching or rating the visitor. State missing facts openly.

LBLeon Berger

There are a few points where our work gets stuck. Where should we start?

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  10. Exploration. You and Leon Berger work together. An organizational development colleague asks where work gets stuck. Explore priorities, handovers and unclear responsibilities using your brief. Distinguish your observations from hypotheses and seek a specific process to examine together. Stay in character rather than coaching or rating the visitor. State missing facts openly.

    How Leon Berger opens the conversation

    LB
    There are a few points where our work gets stuck. Where should we start?